Frequently Asked Questions
Pickup instructions: You can pick up your item(s) during our regular business hours (Monday – Friday, 7:30 AM – 4:00 PM), no less than 24 hours after payment is received.
Refund policy: Any return requires management approval. A minimum restocking charge of 20% of the material cost will be assessed. After the material is received and inspected, a credit note will be issued.
Product Availability: All products are in stock, but quantities may vary. We keep our inventory updates current, so please call ahead if you plan to order 10 or more of any single item to verify sufficient inventory.
Payment Methods: A credit card or E-Transfer is due with order placement. Once payment is received, the order will be picked and prepared for pick up.
Warranty Information: A one-year warranty covers any manufacturing defects or craftsmanship issues on new materials only.